ding ding is a smart notification system that allows you to alert customers when their order is ready, without them needing to install an app or hand over any of their personal details. It helps you:

• Reduce counter chaos by eliminating the need to shout names.
• Improve staff efficiency by freeing them from managing crowded waiting areas.
• Enhance customer experience with private, convenient alerts.
• Streamline your pickup process, making it smoother for everyone.

The magic of ding ding lies in its simplicity and privacy:

• No App Needed: Your customers don't need to download yet another app—they simply scan a QR code.
• Privacy First: You don't need to ask for or manage customer names or phone numbers. This respects privacy and simplifies things for your staff.
• Professional Atmosphere: It replaces shouting with discreet, direct alerts to the customer's own device.
• Instant Setup: It's incredibly intuitive for both staff and customers from day one.

Absolutely! ding ding is designed to disappear into your workflow, no matter how you choose to use it.

• Integrated Mode: There’s practically zero training required. Your team continues to use your existing POS or KDS to mark orders as 'Ready' exactly like they do now.
• Standalone Mode: Our dedicated dashboard is built for high-speed service. Sending a notification takes just a single tap, meaning your staff can clear the counter faster than ever with almost no learning curve.

Either way, it’s a seamless upgrade that immediately silences the shouting and brings calm to your counter even during the busiest rushes.

It's a seamless, 4-step process:

1. The Scan: After ordering, your customer scans a QR code. This can be a unique code or a general venue code that instantly ties their device to their specific order.
2. The Link: This securely and anonymously creates a link to the order without asking for names, phone numbers, or app installs.
3. The Trigger: When the order is ready, you simply mark it as 'Ready' in your POS (for integrated setups) or hit a button on the ding ding dashboard.
4. The Alert: Your customer receives an instant, branded notification directly on their phone. They collect their order, and the connection is complete—pure magic.

Not at all. In fact, it's designed to speed up the overall process. The time saved by not having to shout names, locate customers, or deal with congested pickup areas far outweighs the minimal interaction at the point of order. QR code scanning can be seamlessly integrated into your existing workflow via print or screen.

ding ding is perfect for any venue that experiences a busy order pickup process, including:

• Cafes and Coffee Shops
• Fast Casual Restaurants
• Food Trucks and Takeaway Counters
• Bakeries and Juice Bars
• Any environment where customers wait for an order to be prepared.

If you're looking to reduce noise, improve flow, and give customers a better experience, ding ding can help.

Your customers will love the convenience and privacy:

• No need to hover: They can wait comfortably wherever they like.
• No straining to hear: They get a clear, private notification.
• No app to download: It works instantly on any iOS or Android mobile phone.
• Privacy First: They don't need to share their name or phone number for the alert, leading to a less stressful, more enjoyable experience.

We offer flexible pricing plans designed to suit venues of all sizes. Our public plans are launching very soon! In the meantime, please contact us for a custom quote or to be notified the moment we go live.

Getting started is incredibly easy! The setup process is designed to be quick and straightforward, with no complex technical integration needed. You can be up and running, sending your first notifications, in minutes. Sign up for a trial or contact us for a quick demo to see just how simple it is.

Yes! ding ding now offers direct integration with Square and over 9+ leading POS systems via the HubRise bridge (including Lightspeed, Next Order, Zelty, and more). This allows for 100% real-time data sync, so alerts are sent automatically when you mark an order as ready in your POS. It can also be run perfectly as a standalone system if you prefer.